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Thanks for shopping at Fractalight

If you are not entirely satisfied with your purchase, we’re here to help.


You have until 5 working days before the date of the event you have bought tickets for to claim a refund.


Please email us at info@fractalight.co.uk to request a refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


There are no shipping costs associated with purchasing tickets from us.

Contact Us

If you have any questions on how to return your item to us, contact us via email at info@fractalight.com

Postal address:

Twizzlestone Piece,

Lime Kiln Lane,